Refund policy

Return & Refund Policy

Welcome to MD Shadat. We are committed to providing quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, our Return & Refund Policy explains your rights and the process for returning items in accordance with consumer protection laws in Ireland.

Return Eligibility

You may return eligible items within 14 days of receiving your order. To qualify for a return, the item must:

  • Be unused, unworn, and in its original condition.
  • Be returned in its original packaging with all accessories, tags, and documentation.
  • Be accompanied by proof of purchase, such as your order confirmation or receipt.

Non-Returnable Items

The following items cannot be returned unless they are faulty or incorrect:

  • Personal care or hygiene products that have been opened.
  • Gift cards or digital products.
  • Custom-made or personalised items.
  • Items damaged due to misuse, neglect, or normal wear and tear.

Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request photographs of the product to help process your claim. If approved, we will arrange a replacement, repair, or full refund at no additional cost.

Change of Mind

If you change your mind about your purchase, you may return eligible items within the applicable return period. Return shipping costs are the responsibility of the customer unless the item is faulty or supplied in error.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome. If your refund is approved, it will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or bank.

Exchanges

We only replace items that are defective, damaged, or incorrectly supplied. If you require an exchange, please contact our customer support team.

Return Shipping

Customers are responsible for the cost of returning items unless the return is due to our error or the product is faulty. We recommend using a tracked postal service, as MD Shadat cannot be responsible for returns lost in transit.

Order Cancellations

If your order has not yet been dispatched, you may request a cancellation by contacting us as soon as possible. Once an order has been shipped, it must be returned following this Return & Refund Policy.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: mdshadathossen723@gmail.com